top of page

COMMON QUERIES

WHAT ARE THE PAYMENT OPTIONS?

We accept 

  • PAYPAL

  • CREDIT CARD PAYMENTS can be made over the phone 

  • DIRECT DEPOSIT

  • CASH PAYMENT AVAILABLE DURING BUSINESS HOURS IN LEONORA

WHAT IS YOUR RETURN POLICY?

 I want you to love your bag as much as I do. I do know that sometimes things can happen.  Please contact me if that is the case and we can discus options to make sure your bag is everything you expected it to be....

I am happy to repair replace (with the understanding that most of the fabrics used are "one offs")or even refund your bag. Just give me a call or send me an email and we can chat about it.

DO YOU OFFER GIFT CARDS?

We can organize gift cards for you. Pleas contact us to help you organize this

POSTAGE RATE?

All postage is charged at cost only for postage and packaging Prices are prepaid and determined byAustralia Post Australia wide prices.

SITE POSTAGE COSTS

Postage on the site is calculated using a Parcel Post Box and packaging to stop your bag from getting creased and squashed. This costs a little more but will minimize squashing of your bag during transit

ALTERNATIVE POSTAGE

PLEASE CONTACT US IF YOU WOULD LIKE TO ARRANGE ALTERNATIVE POSTAGE

We can, if you prefer use a satchel post Bag. Price will be determined on satchel size needed. Please understand that though we are very happy to post using a satchel your bag may get squashed during transport

INTERNATIONAL POST

I am happy to work out postage costs for international customers. This will be determined using Australia post pricing guides.

FAQ: FAQ
bottom of page